Check out these powerful use cases to discover the impact VividCharts can make to your organization.
Project Managers at a large insurance provider run monthly Status Reviews for active projects. Project Managers spent 80 hours/month copying and pasting data from multiple views in ServiceNow into a slide deck. This was labor intensive and resulted in using stale data for reporting.
They leveraged VividCharts Narratives and flexible visualizations to automate the compilation of data from across the platform and visualize it in the format needed.
They reclaimed 80 hours/month for their Project Managers, and added value by making the real-time data available on demand for stakeholders.
3 full-time employees at this digital infrastructure provider were spending 100% of their time creating Monthly and Quarterly Business Reviews for customers. With 1,000’s of customers, this was a continuous 5 week cycle that was entirely manual, and driven by data exports, spreadsheets, and PowerPoint. It was inefficient, inaccurate, and unsustainable.
A large organization determined what Service Management success metrics they wanted to hold themselves accountable for and needed a way to both hold ServiceNow users accountable as well as showcase the value the team was bringing to the organization.
By leveraging VividCharts, they created automated dashboards for the key performance metrics and used the Loop feature to have the dashboards cycle through a rotation with set timing. They then deployed these real-time dashboards on wall monitors throughout their service management office floor, as well as in the CTO’s office.
The visibility and real-time data on the dashboards created a culture of performance and accountability. It also helped to quantify the value of their work by translating raw IT data into cost savings from automation.
IT supports 1,300+ business applications, so updates or releases are continuously taking place. Each release has tasks that need to be completed by users in IT and the business. Not all of these users held fulfiller licenses in ServiceNow, so there was no way to give those non-fulfillers visibility into the tasks that need to be completed.
By leveraging VividCharts portal based dashboards and unique visualizations, a Release Deployment Dashboard was created and made accessible to all of the involved users. The information was provided in a list and timeline format so the whole team could stay accountable. Read how Raymond James visualizes Performance Analytics data in new ways with VividCharts.
The new release dashboard eliminated manual efforts to provide release deployment responsibilities and eliminated significant time spent in meetings to do this. Release deployments were more successful with much less headache.
A large financial institution had a process to visualize approaching technical debt, but it required massive data exports from ServiceNow, and a 5 day process involving complex excel formulas, chart creation, and cutting and pasting into a slide deck for a monthly meeting with the CTO.
With VividCharts, they automated the complex formulas and visualizations, and delivered the data in a real-time slide deck format with VividCharts Narratives.
IT was able to reclaim 5 days per month of manual reporting time and reduce their future tech debt risk up to 90%.
A large managed service provider was handling customer support with ServiceNow. They were constantly getting requests from customers for reports and metrics on their services. To deliver, their account teams would have to export data from ServiceNow and manually put together the reports to share with customers.
As a part of a self-service customer experience initiative, VividCharts was leveraged to embed real-time reports directly in their customer self-service portal. This allowed customers to view their service data at any time.
By providing self-service reporting, they eliminated customer requests for reporting. This saved significant time for the account teams which allowed them to focus on more proactive customer management.
ServiceNow reports can offer incredible insight into your organization’s story. They can tell you how your business has evolved over time, what challenges you’re currently facing, and what opportunities lie ahead. But building these reports is both an art and a science that can be difficult to master. Download our free guide to learn how you can start creating reports that will delight users and excite executives. With expert advice from over forty ServiceNow reporting professionals, in this guide you will learn: 1) Common pitfalls of ServiceNow reporting, 2) How to build reports that are targeted, actionable, and user-friendly, and 3) Critical questions to ask before building your report.