Frequently Asked Questions

Below you'll find a number of frequently asked questions about VividCharts and ServiceNow.

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Creating a dashboard in ServiceNow is something we believe all skill-levels should be able to accomplish. VividCharts gives you the ability to easily and quickly create dashboards that look and feel the way you need them to and then deliver them to the users who need them. Below are the steps for creating a dashboard in ServiceNow: 1. Click ‘Dashboards’ 2. Click ‘Add New Chart’ 3. Edit the dashboard layout with the Slate Editor 4. Start viewing the dashboard

You can pull a report from ServiceNow easily by right clicking the header of any list and then selecting ‘Export’. You can also export VividCharts dashboards in ServiceNow to print quality PDF’s.

To edit your ServiceNow dashboard in VividCharts, simply click the ‘Edit Layout’ button on the dashboard detail page in the Creator Hub

In ServiceNow, the homepage dashboards are considered legacy while the PA dashboards provide more flexibility. Additionally, VividCharts dashboards are similar to editing a slide in PowerPoint offering ultimate flexibility and control.

To share a dashboard in ServiceNow with VividCharts, you simply define who should have access to the dashboard on the dashboard detail page. Once you define access to the dashboard in ServiceNow, you can copy and share the url to the dashboard.

With VividCharts, anyone with the VividCharts builder role can create responsive dashboards in ServiceNow.

ServiceNow Performance Analytics is a powerful data intelligence engine that allows you to collect time series data in ServiceNow. You can visualize your ServiceNow Performance Analytics data in a VividCharts dashboard in ServiceNow.

A KPI in ServiceNow is a Key Performance Indicator, such as mean time to resolution. These KPI’s in ServiceNow indicate how you are performing to reach strategic organization goals.

Reports in ServiceNow allow you to visualize data from your ServiceNow tables. You can also use reports to visualize data in ServiceNow on dashboards in VividCharts.

You can pull a report from ServiceNow easily by right clicking the header of any list and then selecting ‘Export’. You can also export VividCharts dashboards in ServiceNow to print quality PDF’s.

Want to learn more about how VividCharts can bring value to your ServiceNow team?

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