Built natively on the ServiceNow Platform

Executive-ready reporting in ServiceNow.

Turn your live ServiceNow data into dashboards, reports, and slide decks built once, always current, and never exported outside your instance.

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IT Service Management

Service health, current to the minute.

SLA attainment climbed every quarter as resolution times fell. Reporting refreshes live from ServiceNow — no exports, no stale decks before the leadership review.

SLA attainment

met or exceeded · this quarter

Incidents resolved4,182

Avg. resolution time5.1h

Improvement QoQ+3.2 pts

SLA attainment by week

Last 11 weeks · all priorities

Weekly SLA attainment Best week

Strategic Portfolio Management

Every initiative, tracked to outcome.

Delivery confidence by portfolio, scored against plan. Leaders open one link and see exactly where the work — and the budget — actually stands.

On-track initiatives

of the active portfolio

Budget consumed$12.4M

of plan$15.0M

At-risk initiatives−3 QoQ

Delivery confidence by portfolio

FY26 · scored against plan

Confidence score

Customer Service Management

Customer outcomes, not just tickets.

First-contact resolution and CSAT, side by side. The numbers trace straight back to ServiceNow, so they hold up the moment anyone asks.

Customer satisfaction

0 / 5

rolling 90-day CSAT

First-contact resolution78%

Avg. first response22 min

CSAT change QoQ+0.3

First-contact resolution rate

Q2 · global support

Resolved on first contact Required follow-up

IT Asset Management

Know what you own, and what it costs.

Reconciliation rates by asset class, with untracked endpoints falling fast. Every figure renders inside your instance, where the asset record already lives.

Assets reconciled

of the tracked estate

License spend recovered$1.8M

Untracked endpoints312

Endpoints recovered−540 QoQ

Reconciliation by asset class

Q2 · share reconciled vs. outstanding

Reconciled Outstanding

VividCharts gave us an opportunity to look at everything in ServiceNow as a data element that can be captured, configured and presented in a visually pleasing and branded way.

Christina Williams

PMO Director, IT & Procurement, Teradata

Great working with VividCharts. Very accommodating and responsive. Well-rounded in ServiceNow and have creative solutions to generate robust meaningful reports. Very polite professionals, who are passionate about their quality of service. Highly recommend for enhanced reporting.

Enterprise ServiceNow customer

ServiceNow Store review · 5.0 ★

01The real cost of reporting that lives elsewhere

The problem isn't just manual reporting.

Whether it's hand-built decks or a BI tool like Tableau or Power BI, reporting that lives where your data doesn't means stale copies, eroded trust, and one more system to maintain. VividCharts keeps reporting inside ServiceNow — where the data already lives.

The manual way

Export, paste, repeat

Hours lost building slides by handYour team rebuilds the same decks before every leadership meeting instead of doing work that moves the business.

Every report looks differentEvery team builds reports their own way, so no two decks tell the same story and leadership never sees a consistent picture.

Reports arrive too late to matterBy the time a deck is finished the data is already stale, and the decision it should have informed has moved on.

No one trusts the numbersWhen every figure is copied by hand, one typo is enough to make stakeholders question the whole report.

Your data lives in slide decksWhen work gets managed in decks and spreadsheets, ServiceNow falls out of date and stops reflecting what's really happening.

The VividCharts way

Build once, report forever

Reports are generated, not rebuiltVividCharts generates report-ready slides straight from ServiceNow — a manual rebuild becomes a refresh.

One standard, every reportReusable templates lock in a single format, so every report follows the same structure no matter who builds it.

Leadership reporting, ready when you need itReports refresh on demand from ServiceNow data, so leaders get current answers without waiting on a build cycle.

Numbers you can defendEvery figure traces back to ServiceNow, so reports hold up under scrutiny.

Your data never leaves ServiceNowReporting runs directly on ServiceNow, so teams stop managing work in side decks and your system of record stays the source of truth.

03How it works

Four steps from your data to a decision

Every step happens inside ServiceNow, tied to live data. No data dumps, no external integrations, no rework, no PowerPoint nights.

Connect your data

Point VividCharts at the ServiceNow data you already have, and add the metrics you care about — no exporting, no copy-paste into spreadsheets.

Incidents

SLAs

Projects

Resolution rate

Build your template

Drag charts, tables and KPI tiles onto a free-form canvas. Pick from 60+ visuals, style to your brand, and lock the layout as a reusable template.

Automate & scale

Turn one template into thousands of tailored reports automatically — then bundle them so each leader opens a single link to exactly what they need.

Region A

98%

Region B

94%

Region C

91%

Present & export

Run the meeting live from your instance, or export true-to-form PPT, PDF, PNG and Excel that look hand-crafted — because the design was.

04Reporting-as-a-Service

Or hand the whole thing to our team

This is the 20th item on your list. At VividCharts, it's all we do. Tap our ServiceNow experts for VividCharts reporting, native platform reporting, and UI work — as much or as little as you need.

Talk to our team

Credentials

VividCharts reporting, fully managedWe build, manage and scale your VividCharts reporting as an extension of your team.

Native ServiceNow reportingGet more from what's already in your platform — Performance Analytics, dashboards, and reporting configured by our experts.

ServiceNow UI workCustom UI and experience work that makes your ServiceNow platform easier to use and adopt.

Executive-ready reporting in ServiceNow.

Service health, current to the minute.

Every initiative, tracked to outcome.

Customer outcomes, not just tickets.

Know what you own, and what it costs.

The problem isn't just manual reporting.

Export, paste, repeat

Build once, report forever

Reporting for every ServiceNow team

IT Service Management

Strategic Portfolio Mgmt

Customer Service Mgmt

IT Asset Management

Governance, Risk & Compliance

Collaborative Work Mgmt

Workplace Service Delivery

See every use case