Change Management App Early Access

Automating and Optimizing Change Processes in ServiceNow

In a recent webinar, VividCharts unveiled their Change Management Hub, designed to optimize the change management process within ServiceNow. The session focused on addressing common pain points experienced by change management practitioners, highlighting how VividCharts can provide valuable solutions through automation and improved data visibility.

VividCharts identifies three key personas involved in the change process: the requester, the change team, and functional leadership. Each persona has unique needs and challenges, which VividCharts aims to address through tailored interfaces and reporting tools. By streamlining data entry, approval tracking, and post-change analysis, VividCharts ensures that all stakeholders have access to relevant information in an easily consumable format.

During the cab meeting, VividCharts offers real-time data slide decks that can be used to present and approve changes efficiently. This feature reduces the manual effort required to prepare for cab meetings and ensures that all data is up-to-date. Post-cab, VividCharts provides comprehensive reporting tools to analyze failed changes and assess overall process performance. These tools enable organizations to continuously improve their change management practices by identifying areas for improvement and tracking key performance indicators.

Main Topics Covered:

• Pre-Cab Automation: Self-service interfaces for requesters to track change status and approvals.
• Real-Time Cab Reporting: Automated slide decks for efficient presentation and approval during cab meetings.‍
• Post-Cab Analysis: Tools for analyzing failed changes and reporting on process performance.