In the second part of their webinar series, VividCharts delves into optimizing data operations architecture, focusing on automated operational reporting (AOR). The session, led by co-founders Mitch Stutler and Rob Walsh, highlights the inefficiencies in current data handling and the advantages of AOR. VividCharts, a certified ServiceNow partner, integrates directly into ServiceNow, automating report generation to save time and improve accuracy.
The webinar emphasizes the difference between reporting and analytics. Operational reporting focuses on presenting what is happening, whereas analytics explores why it happens. This distinction is crucial for choosing the right tools. VividCharts automates the operational reporting process, utilizing structured data within ServiceNow to eliminate the inefficiencies of manual report generation.
The "Three D's" of AOR—Data, Design, and Delivery—are central to VividCharts' approach. Data must be accessible and understandable, reports should be aesthetically pleasing and easy to interpret, and delivery methods need to cater to stakeholders’ preferences. This comprehensive strategy ensures that stakeholders receive accurate, timely reports in the format that best suits their needs.
Automated operational reporting offers several strategic benefits. It enhances ServiceNow user adoption by simplifying tasks, improves data transparency for stakeholders by providing live, on-demand reports, and enables agile strategic planning by reducing the time required for report generation. These advantages allow organizations to make quicker, more informed decisions.
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