Real-Time | Process | GlideFast Visualizing Success

Streamlining Internal Reporting with VividCharts at GlideFast Consulting

In a compelling session, Jared and Ed from GlideFast Consulting shared their journey of transforming internal reporting using VividCharts. GlideFast, a premier ServiceNow partner, manages numerous client projects and produces around 120 status reports weekly. Initially, the reporting process was labor-intensive, relying on out-of-the-box ServiceNow features that resulted in dull and unengaging reports.

Facing scalability, standardization, and client experience challenges, GlideFast turned to VividCharts. They needed a solution that could support their growing client base, provide consistent reporting templates, and improve the visual appeal of their reports. VividCharts offered a scalable and easy-to-use platform, enabling them to create professional and branded reports efficiently.

Within three weeks, GlideFast had a stable product ready, thanks to VividCharts' seamless integration and robust support. The new reporting templates were visually appealing and organized, significantly enhancing the client experience. Internal engagement managers and clients alike appreciated the improved clarity and professional look of the reports. The ability to export reports to PowerPoint and customize them further streamlined the reporting process.

Main Topics Covered:

• Scalability: VividCharts supports GlideFast's growth without the need for extensive development cycles.
• Standardization: Consistent reporting templates ensure a uniform experience for all clients.‍
• Enhanced Client Experience: Visually appealing and organized reports improve client satisfaction and ease of understanding.