In the third installment of their webinar series, VividCharts dives deep into building automated operational reports within the ServiceNow platform. The session, led by the VividCharts team, focuses on the practical application of their product for creating detailed, automated reports that enhance data visibility and stakeholder engagement. VividCharts integrates directly into ServiceNow, ensuring data security and eliminating the need for external data handling.
The session emphasizes the importance of operational reporting over analytics. Operational reports present what is happening within an organization, whereas analytics seeks to understand why events occur. VividCharts automates the creation of operational reports, utilizing structured data from ServiceNow to replace manual reporting processes. This automation leads to increased efficiency and improved data transparency.
Key components of VividCharts’ approach include the "Three D's"—Data, Design, and Delivery. Data should be easily accessible and understood, reports must be visually appealing and informative, and delivery methods should align with stakeholder preferences. This holistic strategy ensures stakeholders receive accurate and timely reports, facilitating informed decision-making.
VividCharts showcases three main report types in their session: advanced dashboards, automated slide decks, and scaled report generation. These report types cater to various operational needs, from real-time data insights to detailed executive presentations. The automated processes not only save time but also improve data quality and user adoption of the ServiceNow platform.
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