In this detailed webinar, Rob Walsh, co-founder of VividCharts, explores how to support agile business planning by automating ITSM reporting. The session features a mix of slides and a live demonstration of the VividCharts platform, which integrates seamlessly with ServiceNow to streamline the reporting process.
Key Topics Covered
Rob explains how VividCharts addresses common challenges in ITSM reporting, such as data extraction and manual report generation, by leveraging the ServiceNow platform's live data capabilities. The webinar covers various reporting styles, including dashboard views, real-time operational slide decks, and standardized summaries for high-impact items like major incidents and problem records. Each report type is designed to be easily customizable, allowing users to adjust the real estate and data points to fit their organization’s specific needs.
Additionally, the presentation showcases the ability to share reports with different user roles, automate recurring report generation, and bundle multiple records for comprehensive executive reviews. These features not only save significant time but also enhance decision-making with up-to-date, accurate information presented in a polished, professional format.
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