In a detailed session, Robert Jan Barmentloo, product manager at ServiceNow, explored the new Platform Analytics Experience. The presentation focused on enhancing data analytics within ServiceNow by transitioning to a unified and more user-friendly platform. This new experience aims to streamline the creation and consumption of analytics, offering a consistent interface and improved navigation.
The session introduced the concept of data source agnosticism, which separates the data source layer from the analytics charting layer. This approach allows users to create and configure charts consistently, regardless of the data source. The new visualization designer and dashboard builder tools enable users to create dashboards directly in context, providing a more integrated and seamless experience. Additionally, the introduction of proactive analytics capabilities aims to surface insights without users having to search for them, enhancing decision-making and operational efficiency.
Robert also emphasized the importance of migrating existing content to the new platform. The upcoming Washington release will offer tools for migrating current dashboards and reports to the new environment, ensuring that users can fully leverage the new features without losing their existing analytics work.
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