Real-Time | Process | Signet Customer Story

Elevating Project Reporting with VividCharts at Signet Jewelers

In an insightful session, Stacey Rosen from Signet Jewelers shared her experience with implementing VividCharts to improve project reporting within the organization. Stacy, who leads the project management office (PMO) at Signet, detailed the challenges they faced with inconsistent and time-consuming status reports and how VividCharts provided a robust solution.

Initially, Signet's project managers used various formats for status reports, leading to inefficiency and inconsistency. The adoption of ServiceNow's out-of-the-box reporting features didn't fully address these issues, as the reports were often cumbersome and hard to visualize. To overcome this, Signet engaged with VividCharts to develop customized, user-friendly reporting templates that streamlined the reporting process and ensured uniformity across the board.

The implementation of VividCharts allowed project managers to create and present status reports directly within ServiceNow, significantly reducing the time spent on manual report creation. This new approach enabled better compliance and adoption of the ServiceNow platform. Stacy highlighted the importance of continuous feedback and training sessions to ensure that users were comfortable with the new system and understood its benefits.

Main Topics Covered:

• Initial Challenges: Inconsistent and time-consuming status report creation across different project teams.
• VividCharts Implementation: Development of customized reporting templates that integrated seamlessly with ServiceNow.‍
• User Training and Adoption: Continuous training sessions and feedback loops to ensure effective use and compliance.