Real-Time | Strategic | Process Mining

Unleashing Process Mining with VividCharts in ServiceNow

In a recent webinar, VividCharts introduced the powerful capabilities of process mining in ServiceNow, presented by expert Dan Grady. The session began with a quote emphasizing continuous improvement and the importance of learning and applying new knowledge. This set the stage for discussing how process mining can automate and enhance the efficiency of business processes within ServiceNow, helping organizations achieve better outcomes.

Dan explained the fundamentals of process mining, highlighting its role in the continual improvement process. By automating the analysis of workflows, process mining provides detailed insights into inefficiencies and non-conforming activities. The demonstration showcased how users can leverage the Process Mining Workspace and Analyst Workbench to identify improvement opportunities and streamline operations. Dan emphasized the ease of setting up process mining, stating that if you can build a ServiceNow report, you can visualize processes within the platform.

The presentation covered the four phases of continual improvement: detect, analyze, improve, and monitor. Process mining accelerates these phases by providing visual process maps, bottleneck analysis, and variation analysis. This allows organizations to quickly identify where workflows are getting stuck, where rework is occurring, and where time is being wasted. Dan also highlighted how the solution integrates with other ServiceNow capabilities like Performance Analytics, making it a comprehensive tool for enhancing workflow efficiency.

Main Topics Covered:

• Ease of Setup: VividCharts makes setting up process mining straightforward, requiring no advanced technical skills.
• Four Phases of Improvement: Detect, analyze, improve, and monitor workflows effectively using process mining.‍
• Integrated Tools: Seamlessly combines with ServiceNow Performance Analytics for a holistic improvement strategy.